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Part-Time Customer Experience Associate

General Assembly logo

Dettagli dell'offerta

location-pin Phoenix, Arizona, Stati Uniti
location-tag 1762268

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 alumni — and counting.In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

Customer Experience Associate (Part-time)

This role will be responsible for fielding incoming customer inquiries on our newly developed Customer Experience team. You’ll be responsible for driving a positive experience for all of the learners contacting GA through email and/or phone and for working with customers in a compassionate, friendly way.  

Responsibilities:

  • Track and monitor customer service inbox and respond to all student inquiries within 24 hours.
  • Develop a baseline understanding of all relevant GA products
  • Help to build a knowledge base of common responses and troubleshooting tactics
  • Collect and deliver feedback to the product team and other business units about potential improvements to the customer experience
  • Escalate issues to relevant stakeholders and teams while keeping customer informed

Required skills:

  • Experience in a customer service, retail, or customer facing position
  • Highly organized
  • Great written and verbal communication skills
  • Tech and system savvy; familiar with Google Suite and Front

Competencies:

  • Customer focus
  • Drive for results
  • Planning
  • Problem solving
  • Data driven
Candidati

Cosa significa far parte di Adecco Group.

Da oltre 50 anni promuoviamo l'incontro di migliaia di persone dall'esperienza e dalla cultura diverse con opportunità di lavoro in tutto il mondo. Offriamo soluzioni e servizi di qualità elevata nel settore delle risorse umane, sostenendo il mondo del lavoro per offrire ai nostri clienti un'esperienza su misura e alle persone che lavorano con noi motivazione e orgoglio. Far parte di questo gruppo internazionale significa far parte di una comunità di persone che si spronano a vicenda a dare il meglio di sé. Il tuo lavoro offrirà nuovi stimoli alla vita dei nostri clienti. Farai parte di una rete di persone dedicate e professionali che credono in ciò che fanno.

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