Key Job Objectives

1. Responsible for assigned Accounts’ Revenue, GP and GM forecast and budget.
2. Responsible for team’s achievement of KPIs (both internal and with clients).
3. Increase client base in collaboration with National Sales.
4. To maximise client penetration through obtaining new client contacts and increase market share of high potential clients.
5. Cross Selling - understand client’s business needs and provide business solutions that may include Adecco’s other service offerings.
6. Retention and succession planning.

Job Requirements

• Tertiary education and / or relevant industry experience.
• HR knowledge and legislations related to labour law (preferred).
• Good command of written and spoken English.
• Knowledge in MS Office (Word, Excel and Outlook).
• Proven track record in Sales / Business Development / Client Services / Account Management where you have had strong experience building. and managing solid candidate and client relationships.
• Able to work in a fast paced and dynamic environment.
• Adaptable and knack for managing change.
• Prior experience in managing people (preferred)

Job Description

• To ensure team’s adherence to the account management playbook.
• Ensure team achieves the budget, build, and maintain a healthy sales pipeline.
• Acquire new clients to increase unique client base.
• Build relationship through networking events, sales visits, cold calling, social media outreach in collaboration with National Sales.
• To maximise client penetration through obtaining new client contacts.
• Responsible for team’s achievement of KPIs (both internal and with clients).
• Workload management of direct reports, ensuring work process efficiency and productivity through introduction of technology or solutions.
• Performance management of direct reports.
• Mentoring and training of direct reports.
• Work with team to analyse, develop and implement account strategy, action plans and delivery model.
• Ensure high level of service delivery and act as point for client escalation.
• Cross sell: Understand client’s business needs and provide business solutions including up selling of Adecco’s other service offerings.
• Ensure team’s adherence and compliance of processes e.g., front office tool adoption, MOM legislation, internal governance etc.
• Customer Centricity: to maintain good relationship with both clients and associates to achieve high retention and NPS results.
• Ensure healthy AR collection.
• Stay current with relevant industry knowledge and best practices.
• Conduct regular account / business reviews with assigned clients at pre-agreed frequencies.
• Able to adapt to flexible work schedules and locations.

KPI

• Budget quarter/annual achievement of client account
• Satisfaction survey (rCX and NPS)
• DSO - per account as agreed.
• Ensure team’s KPIs achieved.
• Retention – country guideline