The Manager, Business Development - Healthcare is fully accountable for the strategic growth of the business unit, including the overall direction and operational/financial management of all business activities. This role is responsible for identifying and closing new sales opportunities through in-depth knowledge of the market geography, economic environment, top companies, and competitors, in the healthcare space. This position must clearly establish both activity and financial targets and hold team members accountable to KPI targets. 

Sales & Strategic Market Development

• Creation and execution of a robust healthcare sales strategy. Assesses industry trends, market geography and conditions, top companies, competitors’ strengths/weaknesses with a focus on identifying business opportunities. Develops and implements strategies to increase market share, revenue and profitability. 
• Performs daily sales activities including but not limited to cold calls, visits, execution of proposals, pricing and contract negotiation and ensures complete and accurate, timely documentation in Salesforce.
• Develops innovative solutions to client problems and gains alignment from internal stakeholders to execute.
• Responsible for creating an excellent customer experience as measured by NPS scores. Maintains rapport with key clients and acts as an escalation point for issues or requests.

Financial & Operational Management

• Accountable for profitable monthly financial performance and KPI achievement and analysis with a strong focus on growth.
• Establishes an annual budget and business plan and reviews weekly forecast of revenue to budget. Monitors expenditures to comply with budgetary constraints and maximize profitability.
• Analyzes market and other relevant data to ensure established strategies and plans are efficient and effective.
• Proactively supports team to design and implement marketing campaigns, recruitment strategies and actions and grassroots campaigns to achieve necessary candidate flow.
• Ensure all agreed upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
• Strives for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service.

Leadership & People Management

• Day-to-day management of colleague performance including coaching and development of the team to ensure consistency in sales and service levels and performance metrics are met, implementing development plans when needed.
• Personally conducts and/or ensures on-going training to familiarize staff with Adecco’s general policies and procedures, and specific processes related to their business unit.
• Build trust and credibility amongst clients/prospects, candidates, and colleagues by communicating our value proposition.

• Completion of post-secondary education in related field or years of equivalent experience demonstrating progressive responsibility.
• A minimum of six to eight (6-8) years related work experience, including managing large or multiple operating units in a service industry).
• A proven track record of three to four (3-4) years direct sales experience in healthcare staffing.
• A minimum of three (3) years in a management or leadership role with proven team building and coaching ability.
• Advanced technology skills with proficiency in Microsoft packages including Word, Excel, Outlook and Teams.
• Working knowledge of Federal and Provincial labour and employment laws and regulations as well as licensing and certification requirements as they apply to recruitment and the healthcare staffing industry.
• Sound knowledge in all full lifecycle recruiting components including, but not limited to, sourcing, qualifying, networking, assessing, wage and salary trends, relationship management, and due diligence.

• Client sales expert: proficient in the art of networking, lead generation and prospect development. Skilled at providing solutions, finding new clients, growing accounts, reviewing metrics, and delivering presentations.
• Self-motivated go-getter: displays relentless competitiveness in a fast-paced environment.
• Exceptional leader: able to effectively develop and articulate both short and long term business strategies, influencing and motivating others towards such goals.
• Skilled communicator: Delivers well-received messages in both one on one and group settings.
• Productivity expert: manages time, sets priorities, meets deadlines, and handles multiple takes simultaneously. Disciplined in timely follow up with prospects and clients.
• Solution oriented: Strategic and proactive with an ability to solve problems effectively and rapidly using excellent analytical skills.
• People champion: ability to interact positively at all levels of the organization and build strong client and candidate relationships.
• Flexible and adaptable to changing business needs, with an ability to travel within assigned area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADECCO RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME.  THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING.  NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS

Posting date: 26-03-2024